Are you an 91³Ô¹ÏÍø student and having technical problems?
Help is available from 91³Ô¹ÏÍø student technical support. You can find answers to common questions about 91³Ô¹ÏÍø online systems including:
If you still have questions, please call 91³Ô¹ÏÍø student technical support at 816.604.1000, option 1.
Are you an 91³Ô¹ÏÍø employee having technical problems? Help is available from 91³Ô¹ÏÍø employee IT support by submitting an or call employee IT support at 816.604.1888.
Password reset/first time login
Students
Steps to set up your Microsoft password if you’re a new student, or are an existing student that has forgotten their password or have locked their account from too many failed login attempts
- You will need your 91³Ô¹ÏÍø student username, which will look something like S########@student.mcckc.edu. This should have been provided to you when you completed enrollment. If you do not have it, contact the info center student tech support at 816.604.1000, option 1
- Follow the steps in the Self-Service Password Reset (SSPR) guide or watch the video below.
New or existing employees
Steps to set up your Microsoft password if you are a new or existing employee or have forgotten their password or have locked your account from too many failed login attempts.
- You will need your 91³Ô¹ÏÍø username:
- For existing employees (hired before 8/9/2025), your username will be first.last@mcckc.edu.
- If hired after 8/9/2025, your username will follow a format of E#######@mcckc.edu (there may be exceptions if you are a re-hire and your employee record was migrated to Banner from PeopleSoft, in which case it will follow the first.last@mcckc.edu format).
- If you are a new employee, your 91³Ô¹ÏÍø Username should have been provided by 91³Ô¹ÏÍø HR in a welcome e-mail to the
personal e-mail address you provided during the hiring process.
- Follow the steps in the video below.
Self-Service Password Reset (SSPR) process